A team led by a former airline executive, building next-generation airline retailing technology with airlines, for airlines.
To give airlines a modern system to reduce PNR-dependency with flexible order management that matches how customers shop, book, and change travel — today and in the era of agentic AI.
Over more than a decade, we have built an Offer and Order Management platform for airlines that handles payments, customer data, dynamic offers, and order servicing without legacy constraints. Airlines use it to sell bundles, ancillaries, and partner products across channels while tracking everything in one order record.
This setup cuts distribution costs, enables frictionless payments, and lets airlines personalise offers based on customer data, increasing revenue through better conversion and stronger loyalty. Retailaer Connect Retail Distribution allows airlines to stay on their existing PSS and operating documents while keeping business processes intact.
The principles that guide everything we do
We design every feature with the end customer in mind, believing that better customer experiences lead to better business outcomes for airlines.
We continuously push boundaries, exploring new technologies and approaches to solve complex challenges in airline retailing and distribution.
We work alongside our clients as true partners, investing in their success and growing together over the long term through continuous collaboration.
Unlike legacy PNR systems that organize data around bookings, our platform organizes everything around the customer. This fundamental difference enables personalization, continuity, and experiences that legacy systems simply can't deliver.
Built from the ground up with cloud-native architecture, microservices, and modern APIs. We're not retrofitting old technology—we're purpose-built for the future of airline retailing.
With over 12 years focused exclusively on airline retailing, we understand the unique challenges, requirements, and opportunities in this space like no one else.
With 204 million+ orders processed and counting, we've proven our platform can handle enterprise-scale operations with reliability and performance.
We're committed to helping you maximize revenue, reduce costs, and deliver exceptional customer experiences that build loyalty and drive repeat business.
We're committed to making travel shopping and booking simpler, more transparent, and more personalized—putting you in control of your journey.
We're committed to building lasting partnerships based on mutual success, transparency, and continuous innovation.
We're committed to staying at the forefront of travel technology, continuously evolving our platform to meet emerging needs and opportunities.
Let's discuss how Retailaer can help you drive revenue, enhance customer experiences, and stay ahead of the competition.